frequently asked questions
- All products ship free with standard shipping on orders over $35 when shipped within the United States.
- If you select upgraded shipping, additional charges will apply.
- We ship within the United States only at this time.
- Cancellation may be possible before we begin production, but it's not guaranteed.
- Yes, we offer mockups on all customized items. You'll receive the mockup via email - please reply within 3 business days to approve.
- If no response is received, we'll assume approval and begin engraving. After engraving begins, changes may incur additional charges.
- Notify us immediately at sales@willowhavendesigns.com with your order number and request changes.
- If the change occurs after shipping, we'll help you reorder at your cost. No refunds are issued for customer errors.